Roles and Responsibilities -(Content Moderation Role)
Desired Candidate Profile -
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Good to have skills: Customer service - Inbound,Attention to Detail
Contact on-8080787*** or Em**********a@se******t.net

Keyskills: content moderation Social Media Social Media Marketing email and chat Digital Media customer service
Sellcraft Global Solutions Private Limited Sellcraft Global Solutions Pvt Ltd Pentagon-P1,Magarpatta City Pune. Email: ashwini.s@sellcraft.net / 9595771219