Quality Analyst - Mumbai - Angel Broking - 1

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Quality Analyst - Mumbai - Angel Broking - 1

Angel Broking
1 - 5 years
Mumbai
6 years ago
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Job Description

Roles and Responsibilities

Assessing the performance of Dealers/Executives through Daily Call Evaluations
Imparting Daily Feedback to the dealers on improvement areas
Designing the Quality Parameter sheet as and when required
Sharing Quality Monitoring Output to the Management
Coordination with L&D Team to arrange the trainings for dealers/Executives
RCA - Finding Root Cause Analysis for the Escalations from support teams
Reporting & MIS
Participation in Call Calibration sessions
Sharing insights to the management on issues critical to Quality/Business

Desired Candidate Profile

Good Communication Skills
Should be Open & Flexible for change
Problem Solving attitude
Analytical approach

Interested candidates contact Rahat Sharma at ra********a@an*********g.com or whatsapp at 9873789***

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: ngel Broking Limited
Address: Ground Floor, G-1, Ackruti Trade Centre,, Road No-7 MIDC,, Andheri East, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Mumbai
Website: http://www.angelbroking.com

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Keyskills: Call Quality Call Audit Quality Analysis Quality Check call quality check Call Center Quality Control

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₹ 1,50,000 - 3,00,000 P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Angel Broking

Angel Broking Limited

Quality Analyst - Mumbai - Angel Broking - 1

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