Systems Support Analyst 2
- Wells Fargo
- 4 - 8 years
- Bengaluru
- 5 years ago
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Job Description
About the Role Technical:
- Ensuring all the applications and systems are up and running fine for customers.
- Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.
- Guiding your own and partner teams during the with your EACO issue technical expertise.
- Doing trend analysis and taking proactive measures for frequently occurring issues.
- Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
- Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.
- Troubleshooting Application and Autosys Batch job issues.
- Game Plan review and Coordination of CR Implementation/Execution.
- Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.
- Process streamlining for Incident management, Change management, Problem management.
- Motivate team members and promote a strong sense of support, ownership and urgency
- Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.
- Drive automation to reduce the manual efforts performed by the team.
- Participate with Technical Architect, DBAs and development team in defining and validate user requirements (technical), coordinating system updates, installing upgrades and patches
- The team is looking for an application support engineer to provide 12 X 7 support for an important application. Team member will be working alone and in direct coordination with US partners.
- Familiarity with Windows and APM will be a plus.
- Bachelor's/Master s degree in Computer Science or equivalent
- 3 yrs. of hands-on IT experience in Supporting Complex windows environment based enterprise applications.
- Good at debugging SQL Queries for fault diagnostics, analysis and resolution.
- Production Application Support including customer issues investigation and resolution.
- Should be able to work on Change Requests and be able to deploy the application in Production/non-production environments.
- Familiarity with UNIX and Web applications
- Microsoft Office suite of products Word, Excel, Visio, PowerPoint
- Help drive consistency and ensure best practices are shared within Production Support group
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Unix Automation Application support Change management Production support Enterprise applications Debugging Windows Investment banking Troubleshooting
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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