Commercial Banking @ ICICI Bank

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Commercial Banking

ICICI Bank
4 - 9 yrs
Vijayawada, Guntur
7 years ago
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Desired Candidate Profile

1. Customer Service Manager: Commercial Banking

Reports to: Team Leader-Commercial Banking

Job Role and Responsibilities:
Responsible to maintain a high level of client satisfaction for the customers
Service existing clients and also explore and develop new profitable business opportunities /relationships for the bank
Receive requests from customers for processing the particular transactions and ensure that the request is processed by monitoring end to end
Interact with various departments in the bank for meeting the requirements of the customer
Coordinate between the centralized the processing centers and the customer

Deliverables:
Scrutinize the documents received from the customer
Regular meeting with customers to know the requirements and needs related to their business
Manage relationship with the existing as well as with the new clients
Proper documentation of the accounts as per the RBI norms, and as per the compliance and audit of the bank
Migrate customers to alternate channels of banking like Corporate Internet Banking, Trade online etc.
Ensure that BSC matrices such as STP, E2E, CSAT are maintained at desired levels.

Skills and Competencies:
Knowledge and understanding of product.
Communication skills.
Ability to manage relationship with the clients.

Education:

UG: Any Graduate - Any Specialization

Contact Details:

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Keyskills: Customer Service Management Commercial Banking Accounting Client Satisfaction CSAT Audit Compliance Internet Banking Communication Skills Commercial Management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

ICICI Bank

ICICI Bank Ltd ICICI Bank Ltd

Commercial Banking @ ICICI Bank

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