Customer Relationship Manager
- Team HR
- 5 Positions
- Mumbai
- 12 months ago
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Job Description
- Designation: - Customer Relationship Manager
- Role: - Handling inbound calls
- Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.
- Week-Off: - 5 Days working 2 days rotational off
- Job Description: -
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
- Understanding multiple products and processes.
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information
- Role & Responsibilities: -
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards.
- Maintain Superior quality service by following organization standards
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Pre-SalesFunctional Area: Not SpecifiedRole/Responsibilies: Customer Relationship ManagerContact Details:
Company: TeamLocation(s): Mumbai+ View Contact
Keyskills: telesales outbound marketing insurance sales communication skills inbound process inbound marketing
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₹ 0 to 4 Yr
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