L2 Support Engineer - Oracle Finance
- Narayana Health (NH)
- 3 - 6 years
- Bengaluru
- 12 months ago
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Job Description
Key Responsibilities :
* Managing incident and support requests from units
* Coordinate with support partner and internal team for request resolution
* IT assistance and Communication to functional team member for managing day-to-day operational issues
* Resolve L1/L2 support issues from end users
* Contribute to roll-out of new implementation & enhancements
Soft Skills
* Ability to think technically and analytically is required
* Effective and efficient written and oral communication with internal and external contacts is required.
* Ability to work well with a team is required
Areas of responsibility will include the following elements
* L1 support for Oracle Fusion Financials (General Ledger, Accounts payables, Accounts Receivables, Fixed Assets)
* Managing communication with end users
* Testing & analysis for newer enhancements
* Service delivery for any support/incident request
Position Requirements/ Qualifications:
* Bachelors degree in computer science, B. E/ B. Tech/MCA, MIS, or equivalent degree is required, although will consider experience and certifications in lieu of degree. B Com Grad with relevant technical support experience can also be considered.
* At least 2+ years of Support experience in Oracle Fusion Financials preferably
* Relevant technical certification like ITIL is preferred
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Narayana Health (NH)Location(s): Bengaluru
Keyskills: Oracle Financials ITIL L2 Support Oracle Receivables Oracle Support Oracle Payables Oracle General Ledger
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