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Operator @ Home Credit

Home > Voice / Blended

 Operator

Job Description

  • Calling to the customers to remind their due date of installment.
  • Reminder calls to delinquent customers who failed to make the EMI payment.
  • Explain the consequences to customer of not paying on time.
  • Provide the options of payment channels for making the payment.
  • Fix appointment for the field collections team if customer asks for collecting payment from home.
  • Follow up with the customers till the payment is received.
  • Ensure that all details of the calls update on collections is updated on the system as per the

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Collections
Employement Type: Full time

Contact Details:

Company: Home Credit
Location(s): Kolkata

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Keyskills:   EMI Payment collection collections process Debt recovery field collections Debt management

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Home Credit

TransPerfect helps organizations navigate the global marketplace. It remains founder-led and has striven to maintain the ethos and drive that led them to grow organically year-on-year for the past 30 years. Starting in an NYU dorm room in the early 1990s, TransPerfect is today recognized as the larg...