Team Leader For International Voice Process
- Customer Support
- 1 - 3 years
- Noida, Gurugram
- 6 years ago
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Job Description
As a team leader, you will be the contact point for all team members, so your communication skills, Team Management skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. You will also be asked to make suggestions for system and process improvement using your knowledge of daily and ground operations. Note:- Excellent Communication Skill is MandatoryJob brief: We are looking for a qualified team leaders to manage our team and provide effective guidance to our new process. You will be responsible for supervising, managing and motivating team members on a daily basis. Responsibilities: Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognise high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organise team building activities Requirements: Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organisational and time-management skills
Decision-making skills.
Exemplary presentation and leadership skills
Excellent mentoring, planning and organising skills Please Share your CV to su********r@**.aegisglobal.com Salary: INR 350,000 - 450,000 P.A. Industry:BPO, Call Centre, ITES Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Team Leader Employment Type: Permanent Job, Full Time
Required Candidate profile
As a team leader, you will be the contact point for all team members, so your communication skills, Team Management skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. You will also be asked to make suggestions for system and process improvement using your knowledge of daily and ground operations.Note : Excellent Communication Skill is Mandatory
Job brief:
We are looking for a qualified team leaders to manage our team and provide effective guidance to our new process. You will be responsible for supervising, managing and motivating team members on a daily basis.
Responsibilities:
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognise high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organise team building activities
Requirements:
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organisational and time-management skills
Decision-making skills.
Exemplary presentation and leadership skills
Excellent mentoring, planning and organising skills
Please Share your CV to am*******r@**.aegisglobal.com
Venue Details
Plot no. 247 Ugyog Vihar Phase-4 Gurgaon
Salary: INR 250,000 - 375,000 P.A.
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(Non-Technical)
Employment Type: Permanent Job, Full Time
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: egis LimitedLocation(s): Noida, Gurugram+ View Contact
Keyskills: BPO Communication Skills Team Building LPO ITES KPO Call Center Customer Service Operations Creativity International Voice Process
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