Closely working with the Billing and Collections team to eradicate revenue loss.
Providing post billing adjustment approvals where credit needs to be provided.
Rectification of the billing errors and preventing revenue loss.
Audit the FOC (Free of Charge) and suspense account of the client to check or prevent potential loss of revenue.
Assisting customers on their disputes and issues related to billing and payments.
Maintaining the Learning and Questionnaire log for the team.
Preparing and Updating the DTP's for as and when required.
Quality audit for the team and sharing the feedback with the team.
Training the new hires in the batches on the process of work flow.
Sharing the highlights of the process and deck data on weekly basis to the client representative.
Rotational shifts
Location: Mumbai
Interested once can send they CV to gu********a@tr****t.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not Required