Area Relationship Executive
- Bigbasket
- 1 - 3 years
- Ahmedabad
- 11 months ago
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Job Description
Bigbasket.com is looking for AREA RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey- Client Relationship Management:Building and maintaining strong relationships with clients or customers Understanding their needs and requirements
- Customer Service:Providing excellent customer service and addressing customer inquiries or concerns Resolving issues and ensuring customer satisfaction
- Sales and Cross-selling:Identifying opportunities to cross-sell or upsell products or services to existing clients Achieving sales targets and contributing to revenue growth
- Communication:Effectively communicating with clients through various channels, including in-person meetings, phone calls, and emails
- Product Knowledge:Staying updated on the company's products or services Educating clients on new offerings and benefits
- Documentation:Maintaining accurate and up-to-date records of client interactions Managing necessary paperwork and documentation related to client accounts
- Market Research:Keeping abreast of industry trends and market conditions Providing insights and feedback to the organization based on client interactions
- Risk Management:Assessing and managing risks associated with client relationships Ensuring compliance with relevant regulations and policies
- Collaboration:Collaborating with other departments such as sales, marketing, and operations to meet client needs effectively
- Reports and Analysis:Generating reports on client satisfaction, sales performance, and other relevant metrics Analyzing data to identify areas for improvement and growth
Job Classification
Industry: InternetFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Branch Sales ExecutiveEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Ahmedabad
Keyskills: risk management customer service upsell business development retail sales market research cross selling research sales client relationship management marketing operations customer satisfaction compliance client interaction selling product knowledge
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Bigbasket
BigBasket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011.
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