Customer Operations-analyst (Virtual Hiring) @ eClerx Services

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Customer Operations-analyst (Virtual Hiring)

eClerx Services
0 - 5 years
Panchkula
6 years ago
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Job Description

Resolve Customer queries and Complaints
Troubleshooting of technical issues related to customer's services
Assist the customers on queries regarding their Products and Services via CHAT or voice
Ability to analyze information and evaluate results to choose the best solution and solve problems
Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
Conduct quality monitoring on voice calls and chats

Required Candidate profile

Any Under graduate Fresher/Graduate Fresher are eligible
Any experience up to 4 years are also eligible
Flexible to work in Night Shifts / 24*7
Excellent verbal, written communication and listening skills
Should have good command over English Grammar and Fluency in English

Perks and Benefits

Night Shift Allowance

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate, Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: eClerx Services
Location(s): Panchkula
Website: https://www.eclerx.com

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Keyskills: BPO US Shift Quality Analyst cable operations KPO Non Voice Troubleshooting US Process Telecom Customer Care Executive Backend graduate Technical Support Back Office Chat Fresher Night Shift Call Center Voice undergraduate International BPO

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

eClerx Services

eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the worldÃ¢â‚¬Å¡Ãƒâ€žÃƒÂ´s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...

Customer Operations-analyst (Virtual Hiring) @ eClerx Services

Home > Voice