IT Service Management Specialist
- Tecnimont
- 3 to 8 Yrs
- Maharashtra
- 1 year ago
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Job Description
- IT Service Management Specialist JOB DESCRIPTION Mission IT Service Management Specialist performs the activities pertaining the managing of the service delivery of information and communications technology (ICT) services and working with teams from IT service operations. IT Service Management specialist performs the following functions: Planning and implementing IT Service Management processes, software, and tools to optimize IT service delivery and reduce costs. Conducting IT service quality assurance, monitoring and analyzing performance issues. Supporting IT governance and audit requirements. Main activities and responsibilities Following the guidelines of the Responsible, the IT Service Management Specialist has the following main responsibilities: Monitor, manage and prioritize Incidents, Problems, Service Requests and Change Requests in a queue, trim backlog to ensure that Service Level Targets are met. Create Major Incident Reports (MIR) and monitor progress of MIR actions. Identify incident trends, raise Problem Records Create and present reports about achieved service levels. Ensure service management processes are followed, report any incompliance. Ensure high quality of service management documentation: including Change Requests Implementation Plans, Incident description, Incident resolution. Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in cost. Monitor the Service Management supply versus demand for the given service(s). Orchestrate the support work of IT internal and external teams by distributing information, creating reports, communicating with internal and Clients teams and individuals. Education: Graduate in any stream Required Experience 3+ years of work experience Total work experience of 5 years or more (after Graduation in any discipline) Relevant / industry work experience of 3 years or more Maximum experience should not exceed 8 years. Preferred Experience: Training and Facilitation Skills and experience ITIL Certification Excellent oral, written, cross functional and interpersonal communication skills. Learning ability with customer orientation and a keen eye for process improvement Good knowledge of Service Now ITSM,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service Management SpecialistContact Details:
Company: TECNIMONTLocation(s): Maharashtra
Keyskills: IT Service Management IT Service Delivery IT operations Quality Assurance IT governance Audit Incident Management Problem Management Change Management Service Level Management Documentation Service Improvement Communication Skills Training Facilitation
Tecnimont
Tecnimont Private Limited (TCMPL) embodies Tecnimont's presence in India. We are the Engineering Excellence Center for the Maire Tecnimont Group, with a major share in engineering for all global projects secured by Tecnimont. As an integral part of the Group, we offer cost-optimized, world-class Eng...
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