Senior/processor Mortgage Ops
- Connecting 2 Work
- 2 - 7 Years
- Thiruvananthapuram
- 6 years ago
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Job Description
JOB DUTIES AND RESPONSIBILITIES1. Undertake Assigned Calls/ transactions and ensure compliance to quality regulations and maintain effective relationships with clients within timelines.
2. Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
3. Ensure optimal level of customer services and collaborate with clients, for all requests.
4. Maintain knowledge on all Mortgage , technical information and resolve all issues in transactions and perform correction where require.
5. Administer and collect metrics on processes and data points to improve all processes.
6. Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
7. Monitor all data entry operations and ensure compliance to timeframe.
8. Work cohesively in a team, share knowledge , support and train on the job, ensure and maintain effective professional relationships with staff.
9. Comply and Perform quality check assessment on all processes of various associates.
10. Coordinate with team members and ensure achievement of all team objectives and goals.
11. Analyse all issues of internal and external clients and provide resolutions for same.
12. Manage everyday work activities as assigned by the supervisor appropriately.
and perform any other task assigned at work.
Interpersonal skills:
Voice Trained, Neutral oral and written communication skills.
Prior record in BPO, Mortgage process, Finance background is a plus
Good track record of task execution, performance and accomplishments
Ability to work effectively with staff and external clients and organization.
Motivated and required to work with US/UK based clients in different time- zones on shift timings (including night shift)
Employement Category:
Employement Type: Full timeIndustry: ITES/BPOFunctional Area: Customer Service/Call Centre/BPORole Category: Customer Service Executive (Non-voice)Role/Responsibilies: Senior/processor Mortgage OpsContact Details:
Company: Connecting 2 WorkLocation(s): Thiruvananthapuram+ View Contact
Keyskills: Mortgage Process Mortgage Loan Mortgage Process
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₹ 00000 - 500000 IN
Connecting 2 Work
Connecting2Work – HR Solutions is the No#1 HR Consulting Firm in Kerala. We strive to evolve into an integrated human resources services company, with a commitment to provide people, and people-related services to enhance the net worth of an organization’s human capital. Connecting2Wor...
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