SAP SD Consultant, Expert Level
- Globant
- 7 - 12 years
- Maharastra
- 10 months ago
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Job Description
We seek a SAP SD Consultant- Expert Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.
What will help you succeed:
- Timely respond to tickets and support SAP Key users in the area of expertise
- Investigate and resolve tickets (incidents & requests) with high quality
- Monitor related SAP interfaces and solve or address the encountered errors
- Be an expert in SAP Finance business processes and deep knowledge of how the solution works (E2E: Downstream processes: Sales & Distribution)
- Have expert knowledge of how to run LDC SAP Sales & Distribution processes, tables and system configurations
- Interact with the user to collect business requirements, discover more complex issues, explain complex SAP functional & technical rules, and present resolution explanation
- Identifies, initiates and solves problems using analysis, experience, and judgment
- Solve complex functional or technical topics + perform detailed ITC/NRT testing
- Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents
- Apply complex SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation
- Make proposals and provide information in order to support decision making concerning the solution and enhancement
- Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions)
- Ensures the execution of Key Performance Indicators (KPIs) in a timely manner
- Manage business relationship to ensure smooth communication
- Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for team's daily work and expertise
- Support, guide and up-skill the more junior team members
Experience :
- University degree in IT, Finance, Accounting, Business school or equivalent
- 7+ years of SAP IT support delivery experience with SAP Sales & Distribution
Languages:
- English (mandatory - fluent written and spoken)
- German (advantage - intermediate, due to Germany specific support)
Business skills:
- Very good knowledge and business process understanding in Sales & Distribution and Integration areas (Sales Order, Outbound Delivery, Invoices, etc.)
- SAP users support experience
- Experience working in large international companies and global teams
IT skills:
- Strong experience in SAP IT application support and delivery in SAP SD module, including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers
- S4 HANA & FIORI experience
- Experience in SAP system integration & interfaces with other systems (iDocs/XML messages)
- Knowledge of the integration points with other SAP modules (ex. SAP CO, MM & SD)
- Experience working with Service Desk ticketing system (Service Now & JIRA)
Behavior skills:
- Strong analysis, synthesis & communication capacity (written & oral)
- Business customer focused and high proactivity
- Ability to learn fast and adapt to new contexts
- Ability and flexibility to work independently as well as in a team
- Good decision-making skills
- Good coordination skills
- Analytical and problem-solving skills
- Be able to work under pressure and tight deadlines
- Great relationship and ability to work with multiple teams
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Functional ConsultantEmployement Type: Full timeContact Details:
Company: GlobantLocation(s): Maharastra
Keyskills: SAP SAP IT support delivery SAP FIORI SAP MM Invoices Service Now JIRA SAP CO SAP SD SAP S4 HANA SAP ABAP Outbound Delivery SAP Sales & Distribution Sales Order
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