Customer Support Executive
- Firstsource
- 0 - 3 years
- Hyderabad
- 9 months ago
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Job Description
Department: Customer Support Operations
Process: International Non-Voice (Chat Support) Telecom Sector
Location: Hyderabad
Employment Type: Full-time | Rotational Shifts | Work from Office
Job Summary:
We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment.
Key Responsibilities:
- Handle multiple customer chats simultaneously to resolve queries
- Provide accurate, timely, and effective responses while maintaining professional etiquette
- Adhere to process guidelines and quality standards
- Collaborate with team leads and support functions to improve customer satisfaction
Qualifications & Skills:
- Minimum qualification: Graduate or Undergraduate in any discipline
- Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)
- Excellent written communication skills in English
- Good typing speed with accuracy (minimum 2225 WPM preferred)
- Ability to work in a fast-paced environment and flexible to work in rotational shifts
Preferred Attributes:
- Prior experience in chat support or customer service (international process preferred)
- Strong problem-solving skills and attention to detail
- Positive attitude, team player, and goal-oriented mindset
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: FirstsourceLocation(s): Hyderabad
Keyskills: International Chat Process Communication Skills Written Communication Bpo Non Voice
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