Process Specialist - Data - Hyderabad @ Cognizant Technology

Qualification :

Responsibility :

Business/ Customer :

• Manage and resolve escalations and issues raised by customers.

• Conduct reviews with client for unreconciled items.

• Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation, coordinating with end customers, sales and customer service to resolve the disputed invoices to ensure SLAs are met as agreed for customer satisfaction.

Project / Process :

• Ensure process guidelines are followed and met as documented.

• Identify gaps in process compliance.

• Prevention and rectification of errors.

• Ensure updation of SOP.

• Validate Journal Entries performed by the team.

• Reconciliation of GL and SubLedgers.

• Respond to queries raised by the team and provide appropriate feedbacks.

• Analyze feedback received and error reports to arrive at training needs.

• Resolve process related queries and escalations.

• Manage vendor queries and provide solutions.

• Report team performance data at the desired frequency.

• Constantly check debit balance and ensure stop payment for vendors.

• Support intercompany payments.

• Review root cause and reduce aging of pending invoices.

• Identify solutions with available information before escalation.

• Validate escalations and vendor master records.

• Manage monthend close activities.

• Support the team by liaising with different departments.

• Drive and participate in Operations reviews within the project / process.

• Initiate and deliver on process improvement project to improve process efficiencies.

• Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects.

• Report to the team leader on performance, status and any escalations.

• Provide updates and submit reports related to own area of work.

People/Team Management :

• Mentor/coach a team of process executives/ senior process executives.

• Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.

• Encourage the team to take domain certifications and training on an ongoing basis.

• Contribute to and participate proactively in knowledge sharing sessions.

• Conduct peer reviews and refresher training.

• Complete mandatory training for self as identified in the training plan for the project.

• Align individual goals with team objectives (work cohesively with the team.