Manager Enterprise KAM
- Shiprocket
- 8 - 13 years
- Noida, Gurugram
- 9 months ago
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Job Description
Job Type: Permanent Job Title: Manager-Enterprise KAM Location: Gurgaon Reporting Into: Associate Director Educational Qualification: Graduate/ post Graduate. Role Overview:
Shiprocket is looking for a dynamic manager - National KAM with 8 years to 10 years of experience, Team to drive client retention, shipment growth, and revenue expansion across key accounts. This role involves managing and nurturing client relationships, leading a team of Key Account Managers, and ensuring delivery of growth targets. The role requires strong collaboration with cross-functional teams including operations, finance, product, and tech to ensure seamless service and client satisfaction. Duties and Responsibilities:
Drive client retention, and satisfaction for national accounts.
Lead shipment volume growth and revenue expansion from existing clients.
Build and manage strong relationships with key stakeholders and decision-makers.
Manage and mentor a high-performing team of Key Account Managers.
Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.
Skills required :
8 years to 10+ years in KAM/Client Success roles with 3-4 years in team management.
Proven track record in client retention, revenue, and shipment growth.
Strong leadership, relationship management, and problem-solving skills.
Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: ShiprocketLocation(s): Noida, Gurugram+ View Contact
Keyskills: Relationship management Client satisfaction Team management Operational excellence Client retention SAAS E-commerce Revenue expansion Associate Director Logistics
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Shiprocket
To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.
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