Customer Service Executive
- Bfc Forex
- 1 - 5 years
- Ernakulam
- 8 months ago
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Job Description
Here is the opportunity to join the Team!
BFC Forex & Financial Services is looking for Young & Dynamic graduates with a zeal to achieve and succeed.
BFC Forex and Financial Services is a Foreign Exchange Company with AD II Category having presence in Bahrain, Kuwait & India.
Position: Customer Service Executive - Field
- He is responsible for ensuring smooth processing of the forex transactions and resolve payment queries.
- Resolving customer queries and complaints ensuring the best-in-class customer service regarding customer queries.
- Ensure all queries received by telephone, mail and chat lines are handled in a professional manner.
- Ensure proper documentation as per the guideline for the transactions carried out.
- Ensure the correctness of currencies for transactions handled.
- Maintain all registers, records and documentation as per guidelines.
- File all KYC documents after verification, all required daily reports including FLM s to be print and file without fail on daily basis.
Candidate with 1-5 years of experience in KYC documentation and attending customers like individuals, Banks, corporate etc., will be preferred.
He is expected to have go-getter attitude with good KYC verifying experience.
Candidate with Two Wheeler will be preferred as he needs to travel to customers place for documentation process.
Location: Ernakulam Bhubaneswar & Dibrugarh
Benefits: Health Insurance, Gratuity, Provident Fund, etc.
Interested candidates can send their CV to vi***********a@bf*****x.com.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Bfc ForexLocation(s): Ernakulam
Keyskills: Field Verification Kyc Verification Cash Collection Field Operations Cashier Activities
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