Service Delivery Manager
- Infogain
- 8 - 13 years
- Bengaluru
- 6 months ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities
- Manage day-to-day operations of service delivery, ensuring timely completion of projects and tasks.
- Oversee client management, including building strong relationships with clients through effective communication and issue resolution.
- Ensure seamless escalation management by identifying potential issues early on and implementing corrective actions to prevent delays or disruptions.
- Develop and maintain project plans, schedules, and budgets to ensure successful project execution.
- Collaborate with cross-functional teams to identify areas for improvement in IT service delivery processes.
Desired Candidate Profile
- 8-13 years of experience in Service Delivery Management (SDMs) or similar roles.
- Strong understanding of Client Management principles and practices.
- Excellent customer relationship management skills with ability to build trust with clients at all levels.
- Proficiency in data analytics tools such as SAP BI/HANA or other relevant technologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: InfogainLocation(s): Bengaluru
Keyskills: Client Management Service Delivery Management customer relationship management Sdms Escalation Management data analytics Service Delivery IT Service Delivery Delivery Management
Similar positions
Infogain
Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise in the travel, retail, insurance and high technology industries. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, mic...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in