Process Trainer||Immediate Joiner
- ATAIN
- 1 - 6 years
- Pune
- 8 months ago
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Job Description
Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership
JOB RESPONSIBILITIES-
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires & Production Staff
KNOWLEDGE, SKILLS, OTHER ABILITIES-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Ability to work during all shifts
- Experience in any product/process/soft skill/up-skilling training
- 1- 5 years of experience in Training.
Working Hours:
- 24 x 7 Shift
- 9 hours shift with 1 hour break. Work From Office
Working Days:
- 5 Days working in a week
Benefits:
- Rewards & Recognition (Awards & Gifts)
Interested candidate can share their cv @ [email protected]
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: FreshersContact Details:
Company: IGT SolutionsLocation(s): Pune
Keyskills: Process Training Travel Process TNA OJT TNI Bpo Training Training Delivery
ATAIN
eDataIndia is a mature BPO and a premier data entry company India, whose team work is benefiting number of clientele around the globe. We offer all in one task related to back office support services with key area in data management, accounting, catalog processing and web designing solutions. We...
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