Helpdesk Support Engineer @ Coforge

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Helpdesk Support Engineer

Coforge
3 - 8 years
Mohali, Chandigarh
5 months ago
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Job Description

Log all calls received through any medium viz. telephone/email/in writing/in person,
shall generate a ticket mentioning type of problem, Severity level etc. using helpdesk tool and
forward the same to concerned team/person, Project incharge and user.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team
procedures
Maintain and develop own knowledge and skills to assist with first time fault resolution
Sharing knowledge with team colleagues
Provide customer feedback to the appropriate internal teams

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Contract

Contact Details:

Company: Coforge
Location(s): Mohali, Chandigarh

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Keyskills: Service Now Ticketing ticketing tool Incident Management Helpdesk Management Servicenow SLA Ticket Management

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₹ 2-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Coforge

www.coforge.com

Helpdesk Support Engineer @ Coforge

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