Executive
- EXL
- 0 - 5 years
- Noida, Gurugram
- 3 months ago
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Job Description
Performance Parameters- Productivity
- Accuracy/Quality
- Corrective Actions
- Training
- Documentation
- Attendance
- Schedule Adherence
Role Responsibilities
- Update WTS each time an account is assigned or completed
- Review all necessary account documents from relevant systems
- Compile and organize relevant audit and claims data into spreadsheet analysis.
- Participate in all applicable training and special unit projects when appropriate
- Analyze and explain impact on Insured s account
- Ensure that the assigned account has been updated properly on the compliance report
- Submit daily status reports to Unit Manager
- Update checklist and store supporting documentation in Pre approval folder for review
Minimum Qualification
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education
Minimum Experience
Minimum 18 to 24 months of work experience in a related field is preferred
Experience in Insurance process shall be preferred.
Technical Skills
Soft Skills
Process Specific Skills
- Good Computer Navigation Skills
- Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
- Accounting knowledge and computing skills
- Keyboard handling skill - 25 wpm with 90% accuracy
- Proficiency in English
- Communication skills - should be able to read, interpret business documents. Good oral/written communication
- Analytical and interpersonal skills
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Ability to work on routine/standardized transactions
- Knowledge about the Insurance / Re-insurance Industry in US
- Knowledge about US Culture
- Knowledge of AIG Loss Sensitive process and process applications
Essential Skills
- Working knowledge of MS Excel
- Accounting and computing skills
Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
- RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.
- Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
- Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
- Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training
Primary External Interactions
- Trainers at the client end for the purpose of training
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Noida, Gurugram
Keyskills: Training MS Office suite Business administration Reinsurance Interpersonal skills Claims Excel Accounting Analytical Auditing
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