Senior Tech Operations Analyst
- Ameriprise Financial
- 4 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
This position requires experience in ETL production support activities to maintains operational day-to-day IT functions for the business applications with Informatica as ETL Tool, Tivoli Workload scheduler as scheduling tool, Unix & SQL. Experience in bug fixing and development is an added advantage. Knowledge of Informatica Cloud (IDMC) and AWS Cloud will be big plus.Key Responsibilities
- Maintains operational day-to-day IT/ BAU functions of software products built as part of ETL applications using Informatica PowerCenter and Informatica Cloud (IDMC).
- Performs root cause analysis to determine nature of production issues as they arise and provide the permanent fix for the issues.
- Troubleshooting experience and handling call with Informatica Product team
- Knowledge of dev/test/prod environment for debugging any kind of production issue in lower environment
- Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets
- Incident management and service request fulfillment
- Own and progress call queues (own queue & teams queue) and support tasks, ensuring timely resolution within SLA
- Resolve escalated calls from the business
- Resolving users issues or escalating to support teams where necessary.
- Experience with ServiceNow and should have good knowledge of Incidents, Requests, Dashboards and Reporting with basic understanding of Problem & Change.
- Proactive to get involved with a range of IT project work and look for ways to drive continuous service improvement.
- Candidate should have good Unix Scripting knowledge(Shell, Perl, Python etc) Candidate should be good in handling Pl/Sql Queries and Procedure.
- Work in shift based model with occasional weekend shift.
- Promote teamwork and knowledge sharing
- Create, maintain and review knowledge articles shared with all IT support teams.
- Previous IT experience working on an ITIL aligned Service Desk
- Proven customer service experience with excellent written and verbal communication skills
- Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively
- Experience of working in a fast-paced office environment with the ability to work under pressure and manage multiple tasks at a time
Required Qualifications
- Bachelors degree in IT, Computer Science, Engineering or related field; or equivalent work experience.
- 4-7 years of experience in ETL Production support using Informatica products.
- Experience in Unix and SQL.
- Experience or exposure to scheduling tools like TWS.
- Effective communication skills, both verbal and written with the ability to communicate with all levels within the organization.
- A technical background with a wide breadth of experience in supporting ETL applications built using Informatica PowerCenter and Informatica Cloud (IDMC) products.
- Excellent communication skills & practices delivery of ITIL process training sessions.
Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:
- Knowledge or experience in AWS Cloud to support ETL applications in cloud.
- Knowledge of Python
- Knowledge of Tidal as Scheduling platform.
Timings
Job Classification
Industry: BankingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: Ameriprise FinancialLocation(s): Noida, Gurugram+ View Contact
Keyskills: Technical Operations python it support customer service asset management sla sql service request servicenow debugging perl aws etl informatica operations analyst
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