Associate Program Manager
- eClerx
- 4 - 8 years
- Pune
- 3 months ago
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Job Description
Job Description Delivery Lead / Program Manager (BFSI & Digital Transformation)
We are looking for a Delivery Lead / Program Manager with strong experience in end-to-end technology delivery and large-scale transformation programs within BFSI / Financial Services / Insurance domains. The role requires ownership of program execution, delivery governance, stakeholder management, and team leadership, ensuring high-quality outcomes across complex, multi-stream initiatives.
Key Responsibilities
- Own end-to-end delivery of large, complex programs spanning multiple workstreams (CTB / RTB).
- Drive program governance, delivery cadence, risk & issue management, and escalation frameworks.
- Lead cross-functional teams (engineering, QA, DevOps, business, vendors) to deliver outcomes on time and within budget.
- Act as the primary interface for senior business and technology stakeholders, ensuring alignment with strategic objectives.
- Oversee Agile / Hybrid / Waterfall delivery models, including SAFe / Scrum where applicable.
- Ensure adherence to SDLC best practices, quality standards, and compliance requirements.
- Manage vendor delivery, offshore/onshore models, capacity planning, and financial tracking.
- Support technology modernization initiatives including cloud migration, automation, DevOps, and platform upgrades.
- Drive continuous improvement across delivery processes, metrics, and team performance.
- Contribute to pre-sales activities such as RFPs, proposals, solution shaping, and transition planning (where required).
Required Experience & Skills
- 13+ years of overall experience with strong focus on delivery leadership / program management.
- Proven track record of managing large delivery teams (30+ members) and complex portfolios.
- Strong exposure to BFSI / Banking / Capital Markets / Insurance / Financial Services domains.
- Hands-on experience in Agile delivery, program governance, and stakeholder management.
- Good understanding of technology landscapes (custom applications, cloud, DevOps, data, integration platforms).
- Excellent communication skills with the ability to engage C-level and senior leadership.
- Experience working in global delivery models with offshore and onshore teams.
Good to Have
- Experience with regulatory, compliance, or risk programs (domain-dependent).
- Exposure to KYC / AML / Client Onboarding / Compliance platforms (not mandatory).
- Certifications such as PMP, SAFe, Scrum Master, ITIL.
- Exposure to AI / automation-led delivery or digital transformation initiatives.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Pune
Keyskills: insurance program governance aml program management delivery leadership capital market transformation financial services client onboarding artificial intelligence pmp kyc bfsi compliance devops waterfall scrum end risk agile metrics sdlc communication skills governance
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eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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