International voice process || Work from Home
- Sutherland
- 0 - 3 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Work from Home).This is a voice customer support role involving communication with international clients.
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24x7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
- Should have atleast 6 months of BPO Voice experience.
Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
- Shift: 24x7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
- Work mode: Work from Home (Since Day 1)
Perks & Benefits:
Lucrative performance-based incentives, Medical insurance coverage Work-life balance with 2 weekly offs.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Support International Voice Process Us Calling BPO Banking Process CSE Excellent Communication Skills Us Voice Process International BPO
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