Proactive Engineer
- Unisys
- 2 - 4 years
- Bengaluru
- 3 months ago
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Job Description
What success looks like in this role:
- Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
- Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
- Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
- Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
- Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
- Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools.
- Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
- Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
- Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
- Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
- Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
- Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
- Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools.
You will be successful in this role if you have:
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
- Looking 2 to 4 yrs Relevant experience in Related Technology Nexthink/1E Tachyon/ Relevant Technology
- Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
- Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
- Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
- Proficiency in Excel and PowerPoint is a must.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.
- Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation.
- Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment.
- Endpoint troubleshooting experience with Windows and/or MAC.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Head - EngineeringEmployement Type: Full timeContact Details:
Company: UnisysLocation(s): Bengaluru
Keyskills: subject matter expert emerging technologies medical data analysis administration business analysis business analytics research sccm analytics scripting automation servicenow digital experience scripting languages programming
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