Openings For API Integration - Support
- Datamatics
- 2 - 4 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Position Overview:
The Techno Functional Associate will serve as the primary partner support contact for e-commerce sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of technical proficiency and client-facing skills to ensure seamless integration and exceptional support.
Key Responsibilities:
- Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
- Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
- Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
- Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.
- Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners.
- Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
- Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.
Shift Timing: Night Shift
Key Responsibilities in Detail:
- API Integration and Troubleshooting:
- Maintain API integrations between e-commerce tools and other systems.
- Troubleshoot and resolve API integration issues promptly.
- Provide technical support to internal teams and external partners regarding API usage and integration.
- Document integration processes, technical specifications, and user guides.
- Solution Collaboration:
- Work closely with solution providers to understand their API capabilities and limitations.
- Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.
- Continuous Improvement:
- Stay updated with the latest trends and best practices in API integration and e-commerce technologies.
- Recommend and implement improvements to enhance integration efficiency and performance.
Preferred Candidate Profile:
Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English, and experience in client/seller interaction, particularly in the North American market.
Qualifications:
- Experience:
- Relevant: Minimum of 2 year
- Client/Seller Facing: Minimum of 1 year.
- Technical Skills:
- Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode.
- Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems.
- Soft Skills:
- Proficiency in US English, with excellent written and oral communication skills.
- Strong customer orientation, attention to detail, and adaptability to changing business needs.
- Proficiency in MS Office applications, specifically Excel, and familiarity with web browsers.
- Logical reasoning, data interpretation, and good data handling skills.
Work Environment:
- Demonstrate the ability to work independently while utilizing clients knowledge base resources, policies, and procedures.
- Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases.
By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing exceptional support, and driving continuous improvements to enhance our service offerings.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: Api Integration API Postman support
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