Cluster Lead
- Cognizant
- 16 - 25 years
- Hyderabad
- 3 months ago
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Job Description
Cluster Leads:
Total Exp: Minimum 16+yrs
- Cluster leads are single point accountable for all services and all Applications in that Cluster
- Cluster Leads to maintain Critical application list and FOF list and ensure we are meeting expectation on both based on services agreed in SOW
- Accountable for Seamless delivery for designated Cluster covering all Metrics, SLA, KPIs
- Daily Tracking on P1, P2 tickets along with AMs, MIM teams
- Focus on near Zero-defect delivery
- Ensure all Cognizant internal Processes (DE etc.) are followed as per timelines
- Compliance to all Mandatory trainings Self and by the team
- Drive Customer Fortnightly Meetings with E2E accountability
- First level handling of any Security non-Compliance issues
- First level accountability to ensure Vulnerability and Compliance SLAs are met
- Handle Escalation at level 1
- Resourcing/Staffing for the cluster
- All Associates from different practices should have Business Manger reporting to identified cluster lead
- Accountable for managing CP at cluster level
- Team Management Career progression, Rotation, Address Attrition, Back up planning, Retention of Key resources
- No addition of resources to cluster unless there is CR and explicit approval from Program Director and PDL.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Cluster P1 Ticket P2 Daily Tracking
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