Team Lead - Customer Support @ Policybazaar

Home > Customer Success

Team Lead - Customer Support

Policybazaar
5 - 10 years
Hyderabad
3 months ago
Email to a friend
Report this job

Job Description

Roles & Responsibilities:

Lead, manage, and mentor a customer support team to ensure service quality and SLA adherence
Handle escalations and ensure timely resolution of customer queries
Monitor team performance, productivity, and quality metrics
Prepare and analyze MIS reports using MS Excel
Conduct team meetings, coaching sessions, and performance reviews
Ensure compliance with company policies, processes, and quality standards
Coordinate with internal stakeholders to improve customer experience

Mandatory Requirements:

Minimum 5 years of experience in Customer Support
Must have team handling / people management experience
Experience in the same or similar industry (mandatory)
Strong working knowledge of MS Excel
Comfortable working 6 days a week with rotational shifts
Excellent communication, leadership, and problem-solving skills

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Service BPO Team Management Team Handling Customer Care Voice Process Shrinkage Attrition

Fraud Alert to job seekers!

₹ 5-10 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Bpo / Customer Service - Chat / Email Work From Office Bf

Hexaware Technologies

0 - 5 years

Noida, Gurugram

6 hours ago

₹ 1-5 Lacs P.A.

Walk-in || Immediate openings For Technical Support - SPE

Cognizant

1 - 4 years

Hyderabad

16 hours ago

₹ Not Disclosed

Customer Support/Data Entry Operator/Fresher

BPO

0 - 2 years

Gandhinagar

20 hours ago

₹ 1-3 Lacs P.A.

Customer Success Manager

Web Spiders

5 - 10 years

Kolkata

2 days ago

₹ Not Disclosed

Policybazaar

Luxoft India LLP

Team Lead - Customer Support @ Policybazaar

Home > Customer Success