HRS Learning & Talent Support Services Analyst
- Orcapod Consulting
- 2 - 3 years
- Hyderabad
- 6 months ago
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Job Description
Work you'll do
As a part of this team, you will be responsible for:
- Adding courses and classes to the Deloitte Learning Management System.
- Processing of all ad hoc reports.
- Monitoring classes course enrolment.
- Processing approvals and cancellations.
- Monitor close classes and ensure post course evaluations and feedback are processed.
- Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately
- Where applicable managing internal cost recharges;
- Process Faculty Invites as required;
- Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
- Ensure compliance with appropriate Data Protection legislation at all times;
- Contribute to wider projects and initiatives in the Practice Support Services as required;
- Working within Service Level and Operational Level Agreements;
- Administration of other Learning Support Services processes as required.
- Liaison with other Practice Support Services teams as appropriate.
Key skills required
- The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the clients needs and priorities.
- Enthusiastic and eager to learn new technologies
- Committed to working with their team to maintain a positive team spirit
- Good listener with a calm manner, and the ability to ask effective questions
- Able to communicate in writing at all levels, displaying good email etiquette
- Excellent customer service skills and a good telephone manner
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
- Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry
- Must demonstrate a methodical, analytical and clear approach to problems.
- Is able to act with urgency when necessary.
- Is open, receptive and adaptable to change.
- Demonstrates integrity and a can-do attitude.
Work Location: Hyderabad
Shift Timings: 2 PM to 11 PM
The Internal Client Services team at Hyderabad supports the organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
- Graduate degree
- 2-3 years of work relevant experience in learning administration
- Proficient in the use of Microsoft Office package applications
Preferred:
- Prior experience in training and development domain
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Human Resources - OtherRole: Human Resources - OtherEmployement Type: ContractContact Details:
Company: Orcapod ConsultingLocation(s): Hyderabad
Keyskills: Compliance Technical Skills Reporting Good Communication In English Stakeholder Management End To End Project Management Analytical Ability Time Management SLA Telephone Handling Professional Activities LMS good listener Teamwork HR Analytics
Orcapod Consulting
Cognizant is a multinational technology company specializing in IT services and consulting.
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