Store Manager at Croma
- Croma
- 5 - 7 years
- Mumbai
- 2 months ago
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Job Description
Role & Responsibilities:-
- Oversee day-to-day store operations and ensure smooth functioning
- Drive sales targets, revenue growth, and store profitability.
- Implement plans to maximize sales while controlling expenses within the budget.
- Manage and develop the store team through training, coaching, and performance management.
- Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
- Ensure high standards of customer service and handle escalations effectively
- Maintain inventory control, stock accuracy, and shrinkage control
- To monitor trade-in products, its inventory management and controlling its logistics and disposal.
- To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
- To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
- Constantly innovating methodologies to improve customer footfalls and conversion ratio.
- Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
- To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
- Ensure compliance with company policies, SOPs, audit, and safety guidelines
- Prepare and review MIS reports, sales analysis, and action plans
- Coordinate with cross-functional teams (HR, SCM, Finance, Audit, Admin, Safety, Merchandising etc.)
Preferred candidate Profile
- Key Skills & Competencies: (Market intelligence, business acumen, process & result orientation, Team Management, people development, conflict management & resolution,timely decision making, etc).
- Strong leadership and people management skills
- Customer-centric mindset
- Excellent communication and interpersonal skills
- Result-oriented and problem-solving approach
- Good understanding of retail KPIs and operations
- Ability to work in a fast-paced environment
Work Experience:
68 years of experience in Retail Operations.
Minimum 23 years in a Store Manager / Assistant Store Manager role.
Experience in managing in. Min. 5000 Sq. ft. store.
Experience in managing min. 15+ team members
Preferred Industry: Retail / Consumer Durables / Fashion / QSR/FMCG
Job Classification
Industry: RetailFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Retail Store ManagerEmployement Type: Full timeContact Details:
Company: CromaLocation(s): Mumbai
Keyskills: Store Operations Customer Centric Market Expansion Profit And Loss Market Intelligence Decision Making Business Acumen Process Orientation
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