Customer Service Executive- Linguistic
- White Force
- 0 - 5 years
- Mumbai
- 2 months ago
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Job Description
Job Summary:
The Customer Service Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfactionin LOCAL LANGUAGE. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Required Languages
Telugu, Malayam, Tamil, Assamese, Kannada, Odia, Bengali, Gujarati, Punjabi
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate information about products.
- Handle complaints and resolve issues efficiently to maintain customer trust.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with internal teams to ensure smooth resolution of customer concerns.
- Monitor and report on customer feedback to improve service quality.
Skills & Qualifications:
- Bachelors degree or equivalent experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software.
- Ability to work under pressure and meet deadlines.
- Positive attitude and strong interpersonal skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: White ForceLocation(s): Mumbai
Keyskills: Customer Service Oriya Telugu Bengali Malayalam Kannada Gujarati Assamese Tamil Voice Process Punjabi Tamil
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