Senior Customer Support Executive
- Tech Mahindra
- 1 - 5 years
- Mumbai
- 2 months ago
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Job Description
Description
We are seeking a Senior Customer Service Representative to join our dynamic team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer service and will be responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Responsibilities
- Manage customer inquiries through various channels including phone, email, and chat.
- Provide accurate, valid, and complete information to customers using the right methods/tools.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain customer records by updating account information and documenting interactions.
- Collaborate with team members and other departments to improve customer service processes.
- Identify and escalate priority issues to the appropriate teams when necessary.
- Stay up-to-date with product knowledge and company policies to ensure accurate information is provided.
Skills and Qualifications
- 1-6 years of experience in a customer service role or related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficient in using customer service software and tools (e.g., CRM systems).
- Ability to handle difficult customers and resolve conflicts effectively.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: Customer Service Good Comm Skills International Voice Process Interpersonal Skills
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Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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