Customer Care Executive - Blinkit Blended Process (Work From Home) @ UST

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Customer Care Executive - Blinkit Blended Process (Work From Home)

UST
0 - 5 years
Lucknow
4 months ago
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Job Description

Roles & Responsibilities:

Handle customer queries through calls, chats, and emails for the Blinkit process.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain accurate call logs and case updates while adhering to quality and productivity standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

Excellent communication skills in English & Hindi (spoken and written).
Education: Undergraduate / Graduate (any stream).
Experience: Freshers and experienced candidates can apply.
Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
6 days working, 1 rotational week off.
On-the-job training provided (certification required post-training).

Interview Process:

HR Evaluation
L1 Operations Evaluation
L2 Operations Round
Ambition Test
Client Evaluation

Salary: 17,000 20,000 CTC per month

Employment Type: Full-time

Work Mode: Permanent Work From Home (WFH)

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Contact Details:

Company: Startek Aegis Customer
Location(s): Lucknow

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Keyskills: Customer Support Voice Process Inbound Voice Process Inbound Customer Service Domestic Voice Process Bpo Voice Telecalling Inbound Calls Voice Support Domestic Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Care Executive - Blinkit Blended Process (Work From Home) @ UST

Home > Customer Success, Service & Operations - Other