International Voice Process Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 1 month ago
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Job Description
Role & responsibilities
Handled international inbound and outbound customer calls efficiently.
- Delivered high-quality customer service with strong problem-solving skills.
- Achieved First Call Resolution (FCR) by identifying and resolving customer issues promptly.
- Maintained excellent communication skills with a neutral accent and professional tone.
- Managed escalations and irate customers with patience and confidence.
- Met and exceeded KPIs such as AHT, CSAT, and Quality Scores.
- Accurately documented customer interactions in CRM systems.
- Followed compliance policies and ensured data confidentiality at all times.
- Worked effectively in night shifts and rotational week-offs.
- Collaborated with internal teams to ensure quick and effective issue resolution.
Preferred candidate profile
- Minimum 6 months of experience in an International Voice Process (US/UK).
- Excellent communication skills with a neutral accent and strong customer handling ability.
- Experience in managing escalations and resolving customer issues effectively.
- Hands-on experience with CRM tools and understanding of KPIs like AHT and CSAT.
- Flexible to work night shifts and rotational week-offs with consistent performance.
- Contact (8125953***) Bhavani
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Customer Relationship Solving Queries Customer Retention Customer Handling Client Satisfaction
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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