SAP C4C Technical Lead
- Coforge
- 7 - 12 years
- Hyderabad
- 30 days ago
- Email to a friend
- Report this job
Job Description
- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud
- V1 (C4C) and V2 SAP CRM experience desirable but not mandatory
- Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
- Understand business processes and map them to the capabilities of C4C and SAP
- Sales and Service Cloud V2.
- Actively participate in Presales RFP for solutioning of CX solutions.
- Prepare Business Requirement Documents (BRD) and functional specifications.
- Configure SAP Service Cloud V2 based on business needs (e.g., business roles,
- workflow rules, service levels, ticket management, etc.).
- Lead end to end implementation and coordination with component teams.
- Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured
- solution.
- Collaborate and work with team during project phases such as build, test,
- deployment, and hyper care.
- Collaborate with technical teams on integration needs, data migration, and custom
- development.
- Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud
- V2 with SAP S4HANA, SAP CPI and Third party ERP's.
- Candidate should have deep understanding on SAP BTP Architecture for side by side
- extensions with SAP Sales and Service cloud V2. Skills Required:
- Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and
- Service Cloud V2.Atleast 2 end to end lifecycle implementation projects
- Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and
- extensibility options.
- Ability to gather requirements, perform fit-gap analysis, and convert into functional
- documentation.
- Strong knowledge of business process flows in Sales and Service areas (e.g., lead-toquote, ticket management, SLA, routing rules).
- Experience in preparing BRDs, test cases/scripts, training materials, and user
- documentation.
- Familiarity with SAP Service Cloud V2 configuration tools, such as: Workflow Rules
- Business Rules User Roles & Authorizations Service Levels & Categorization Schemas
- Experience in Key user tools and screen adaptations
- Experience in creation of Org structure, Material and customer data
- ? Exposure to SAP C4HANA implementation methodology and deployment options
- ? Understanding of integration scenarios with SAP S/4HANA or other backend systems.
- ? Strong analytical, problem-solving, and communication skills.
Mandatory Skills
SAP C4C
Skills to be evaluated SAP C4C
Years Of Experience 5.5 to 12 Years
Open Position 3
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: CoforgeLocation(s): Hyderabad
Keyskills: erp sap analytical saps software testing workflow business rules service cloud data migration sap presales process flow sap crm specifications sales sap s hana sap cpi business process integration user acceptance testing sap c4c v2 cpi communication skills architecture
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in