Sprinklr - Contact Center Implementation Consultant
- Tech Mahindra
- 4 - 9 years
- Hyderabad
- 4 months ago
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Job Description
- 4+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.
- Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
- Should have knowledge in CTI or Voice recording products
- Experience on VOIP, Dialer, ACD , IVR, SBC
- Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
- Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
- Have experience in Groovy and Javascript
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad+ View Contact
Keyskills: Contact Centers Sprinklr Genesys Cx Contact ccaas implementation amazon connect
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₹ 15-30 Lacs P.A
Tech Mahindra
Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...
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