Walk-in || Mega- Drive For International Chat Process @ TP

Job Description

Job Title: Customer Support & Sales Associate (International Chat)Role Summary: Handling international chat support and sales for global clients. Experienced in technical troubleshooting and achieving sales targets in a 24/7 fast-paced environment.

Key Responsibilities:

• International Chat: Managed 23 simultaneous live chats for US/UK customers with high accuracy.
• Tech Support & Sales: Resolved L1 technical issues and consistently met monthly upselling/sales targets.
• Shift Performance: Successfully worked in24/7 rotational night shifts with a 100% attendance record.
• Operational Model: Worked in a5-day WFO (Work from Office) setup with 2 days rotational off.

Technical Skills:

• Typing Speed: 40 WPM (Words Per Minute) with 98% accuracy.
• Tools: CRM (Salesforce/Zendesk), MS Office, and basic tech troubleshooting.
• Etiquette: Expertise in professional chat etiquette and written English.

Key Perks Handled:

• Used2-way cab facility for night shift commutes.
• Managed performance metrics like AHT (Average Handle Time) and CSAT (Customer Satisfaction)

Note: Interested candidates can directly walk-in and mention recruiter "Madhu Priya"name on your resume

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Chat Process Blended Process Non Voice Process International Non Voice International Process Bpo Non Voice International Chat Process Web Chat