Jr. Customer Service Executive - Field Operations
- Tata Communications
- 0 - 2 years
- Anantapur
- 3 months ago
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Job Description
- TCTS NLD O&M: Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
- OSP: Managing the fibre network, including backbone & last miles. Achieving SLA/KPI targets, managing off-role & vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
- ISP: Knowledge in transmission equipment such as SDH & DWDM technology, equipment hygiene practices, and spare inventory maintenance.
- INFRA: Knowledge in SMPS, battery bank, and maintenance.
- Process: Follow standard health and safety processes and practices, and company compliances.
- B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
- Experience: 1-3 years.
- Team Leader: Manage the telecom network.
- Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission & access operations.
- Good understanding of OFC/SDH/DWDM.
- Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
- Good knowledge in power/infra-related areas.
- Demonstrated problem-solving skills.
- Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
- Knowledge of network and operating systems.
- Monitor & analyze OSP/ISP/INFRA network faults raised from TCL NOC.
- Preventive actions for fiber cut reduction & corrective actions for OFC restoration within SLA.
- Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB & DG.
- Align and manage teams and resources to meet the KPI targets of customers.
- Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
- Coordinate with other operators, government, and private authorities.
- Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Tata CommunicationsLocation(s): Anantapur
Keyskills: Customer Service Field Operations noc customer service operating systems sla field operations network tools high availability technical support operations battery bank sdh telecom network operations maintenance ec
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