Customer service executive
- People Group
- 1 - 3 years
- Mumbai
- 3 months ago
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Job Description
We are looking for a highly skilled and experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Build strong relationships with customers to ensure long-term satisfaction.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain high product knowledge to effectively address customer concerns.
- Identify opportunities to upsell or cross-sell products or services.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills with attention to detail.
- Proficient in using computer systems and software applications.
- Ability to work collaboratively as part of a team.
- Strong analytical and critical thinking skills.
- Minimum 1 year experience into customer service process International / Domestic.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: customer service bpo non voice process domestic bpo international bpo voice process customer care customer support
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