Hiring Senior Customer Support Analyst For Banking /insurance!ctc 10l @ Rivera manpower

Job Description

Warm Greetings from Rivera Manpower Services!

Hiring Service Support Associate | US General Insurance | US Shift

Location: Bangalore
Shift: US Shift

CTC: upto 10Lacs (Note :25% Hike on last ctc)

Role: Service Support Associate

We are hiring for a Service Support Associate role supporting the US Health Insurance domain, responsible for managing end-to-end policy lifecycle and renewals.

Key Responsibilities:

• Act as the primary point of contact for the US onshore branch
  
• Provide end-to-end support for policy lifecycle and renewals
  
• Manage documentation and ensure compliance with US Health Insurance regulations
  
• Coordinate with internal teams to ensure timely completion of renewal activities
  
• Handle queries effectively to minimize rework and improve efficiency
  
• Identify risks/issues and drive them towards resolution
  
• Build strong relationships with stakeholders and enhance customer experience
  
• Maintain high standards of time management and organization
  

Skills & Competencies:

• Excellent written & verbal communication skills
  
• Strong analytical and problem-solving abilities
  
• Advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
  
• Strong interpersonal and stakeholder management skills
  
• Proactive and self-driven approach
  

Eligibility Criteria:

• Graduate with 3+ years of experience in Health Insurance Voice / BFSI / Customer Service international voice is a must
  
• Strong understanding of US Health Insurance processes
  
• Experience with carriers like Aetna, BCBS, MetLife preferred
  
• 15 years of education mandatory (10+2+3)
  
• Insurance certification / transition experience is an added advantage
  

Call & Book Your Interview Now:
9986267***
7829336***
9380300***
9742630***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Property And Casualty Insurance Voice Process customer support Customer Care International Voice Process insurance CSR customer service sme banking Client Support escalation management Stakeholder Management