Hiring Senior Customer Support Analyst For Banking /insurance!ctc 10l
- Rivera Manpower
- 3 - 8 years
- Bengaluru
- 3 months ago
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Job Description
Warm Greetings from Rivera Manpower Services!
Hiring Service Support Associate | US General Insurance | US Shift
Location: Bangalore
Shift: US Shift
CTC: upto 10Lacs (Note :25% Hike on last ctc)
Role: Service Support Associate
We are hiring for a Service Support Associate role supporting the US Health Insurance domain, responsible for managing end-to-end policy lifecycle and renewals.
Key Responsibilities:
- Act as the primary point of contact for the US onshore branch
- Provide end-to-end support for policy lifecycle and renewals
- Manage documentation and ensure compliance with US Health Insurance regulations
- Coordinate with internal teams to ensure timely completion of renewal activities
- Handle queries effectively to minimize rework and improve efficiency
- Identify risks/issues and drive them towards resolution
- Build strong relationships with stakeholders and enhance customer experience
- Maintain high standards of time management and organization
Skills & Competencies:
- Excellent written & verbal communication skills
- Strong analytical and problem-solving abilities
- Advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
- Strong interpersonal and stakeholder management skills
- Proactive and self-driven approach
Eligibility Criteria:
- Graduate with 3+ years of experience in Health Insurance Voice / BFSI / Customer Service international voice is a must
- Strong understanding of US Health Insurance processes
- Experience with carriers like Aetna, BCBS, MetLife preferred
- 15 years of education mandatory (10+2+3)
- Insurance certification / transition experience is an added advantage
Call & Book Your Interview Now:
9986267***
7829336***
9380300***
9742630***
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Rivera manpowerLocation(s): Bengaluru
Keyskills: Property And Casualty Insurance Voice Process customer support Customer Care International Voice Process insurance CSR customer service sme banking Client Support escalation management Stakeholder Management
Rivera Manpower
Rivera Manpower Services is a trusted name in recruitment, specializing in end-to-end talent solutions across both IT and non-IT sectors. For over a decade, we have collaborated with leading organizations to streamline their hiring processes and deliver high-quality professionals for niche and cri...
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