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Data Entry Customer Expert I @ TP

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 Data Entry Customer Expert I

Job Description

  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
  • Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:
  • Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
  • An entry-level position typically requiring limited prior skills, knowledge or experience
  • Work is based on detailed procedures and guidelines
  • Most often manual or support-related work

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Data Entry / MIS
Employement Type: Walk-ins

Contact Details:

Company: TP
Location(s): Rajnandgaon

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Keyskills:   data entry customer experience management customer service call center sales customer support

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TP

Founded in 1988, ETP is an Omni-channel Retail Solutions company headquartered in Singapore, serving market leaders in more than 22 countries across Asia Pacific, India and the Middle East. ETP€™s omni-channel solutions include omni-channel POS, Mobility, CRM, Marketing and Promotion Campaigns, ...