Walk-in || Wipro Is Hiring For Associate Backoffice - Us Hr Operation

Job Description

Looking for Associates for Backoffice process: US HR Operation

FRESHERS can apply

1. Evening Shift only (Both Side Cab will be provided)
2. Sat/Sun fixed off
3. Age criteria: 20 years to 27 years are allowed

Walk in drive- 16th April'26 Time: 10AM to 12.30PM

Location: 3rd floor, building no 3, Gigaplex, Airoli west, near patni ground, Opp Capgemini campus.

Mandatory to carry original hard copy Aadhar or Pan card for entry in building premises.

Process: Associate (Process: US HR operations)

Work Experience:0-36 months Summary

• Fielding all incoming help requests from clients via emails or service tickets in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience: Fresher or any backoffice experience Working Conditions:

• Fixed evening shift (5 days working from office).
• Saturdays and Sundays are fixed off.
• One year service agreement mandatory.

Education Skills Any graduate, post graduate ( except technical)

Note : Looking for immediate joiners or who can join within 10-15 days

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