Hiring For Technical Voice - (Whitefield)
- MSL Group
- 1 - 5 years
- Bengaluru
- 6 days ago
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Job Description
The Service Desk SeniorAssociate advises and assists users over the
phone in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance
Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft
certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and
Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an
advantage
Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required"
24*7 Shift
One side Cab
Salary Max 4.5 LPA get +Bonus +Night Shift
Work from Office
10 hours Shifts
Walkin Interview (Whitefield)
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Talent Solutions| Digital Transformation| Data Analytics
Cell: +91 9151206***
E-mail: mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Bengaluru
Keyskills: Technical Support Technical Voice Process Communications Skills IT Helpdesk L1 Support Service now Network Support IT Support US Process Helpdesk IT Service Desk Remote Support Technical Helpdesk Ticketing Tools US client
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MSL Group
MSLGROUP is a public relations (PR) network of companies. Specialists in strategic communications and engagement, the company is part of the French multinational Publicis Group
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