Executive - Customer Engagement (Agency)
- Axis Max Life
- 0 - 3 years
- Maharashtra
- 3 months ago
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Job Description
null Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight- 3Days Customer Engagement - 70 Surrender Retention - 68 NPS-85 100 Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be goodJob Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Maharashtra
Keyskills: front end hr generalist activities css engagement service operations employee relations hr policies customer service customer engagement hrsd excel service desk management employee engagement recruitment html employee welfare communication skills
Axis Max Life
Manipal Health Enterprises, commonly known as Manipal Hospitals, is an Indian for-profit private hospital network headquartered in Bangalore, Karnataka. The hospitals trace their origins to the Kasturba Medical College, founded by T. M. A. Pai in 1953.
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