Executive - Customer Engagement (Agency) @ Axis Max Life

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Executive - Customer Engagement (Agency)

Axis Max Life
0 - 3 years
Maharashtra
5 days ago
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Job Description

null Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight- 3Days Customer Engagement - 70 Surrender Retention - 68 NPS-85 100 Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Maharashtra

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Keyskills: front end hr generalist activities css engagement service operations employee relations hr policies customer service customer engagement hrsd excel service desk management employee engagement recruitment html employee welfare communication skills

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Axis Max Life

\n\nBandhan Bank Ltd. is an Indian banking and financial services company, headquartered in Kolkata, West Bengal. Bandhan Bank is present in 34 out of 36 states and Union Territories of India. Presently Bandhan Bank has 5,371 banking outlets pan-India serving more than 2.30 crore customers. On 17 Ju...

Executive - Customer Engagement (Agency) @ Axis Max Life

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