Walk-in || Customer Service Specialist Non-Voice (Email Support Proces...)
- Axis Bank
- 2 - 6 years
- Chennai
- 13 days ago
- Email to a friend
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Job Description
Direct Walkin Interview on 17th Apri 2026
Time: 10.30 AM to 2.30 PM
Venue: Axis Bank Ltd, Acropolis, No.148, 9th Floor,
Dr. Radhakrishnan Salai, CIT Colony, Royapettah, Chennai-600004.
Landmark: Near Savera Hotel.
Contact: Raghu - 7200347***
Role: Customer Service Specialist - Non-Voice (Email Support Process). Semi-Voice Process
Role & Responsibilities
- Effectively resolve customer queries and complaints through email and calls at the first instance, ensuring excellent customer satisfaction scores and minimal handling time.
- Deliver service with courtesy, accuracy, and professionalism.
- Take complete ownership of customers queries and problems.
- Adhere to product and process requirements with zero errors.
- Escalate customer issues promptly to the appropriate internal stakeholders.
- Ensure process efficiency and effectiveness at all times.
- Comply with service and sales guidelines.
- Achieve quality targets and other key performance indicators (KPIs).
- Connect with customers via calls and resolve queries wherever applicable.
Preferred Candidate Profile
- Postgraduate freshers or graduates with 2 to 5 years of experience from a recognized institution.
- Open to work in rotational shifts (rotational night shifts only for male employees) and rotational week-offs.
- Excellent written and oral communication skills.
- Strong service mindset with enthusiasm and self-motivation.
- Ability to work in a dynamic and fast-paced environment.
- Good comprehension skills and attention to detail.
- Team Player with a positive attitude.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Walk-insContact Details:
Company: Axis BankLocation(s): Chennai
Keyskills: Email Support Email Process Grievance Handling Customer Support Customer Service Solving Queries Customer Care Customer Complaints Chat Support Customer Queries
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Axis Bank
Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of ficial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses
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