Senior Operations Manager/Manager-UK Life & pension
- Wipro
- 14 - 20 years
- Pune
- 5 days ago
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Job Description
Senior Manager/Manager UK Life and Pension, insurance Process
Location: Pune
WFO- 5 days
Shift- UK(2- 11 pm)
Band-C2 and C1
Open Positions- 4
Position Overview
The Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream.
Qualifications & Experience
- Graduate in any discipline
- 14+ years of experience, primarily in BPO insurance (Life and Pension Retirements)
- Must have a team of 150+ associates
- Relevant certifications: CF1, FA1, FA2 (one or more)
- Intrusted to work from office 5 days in week in UK Shift(2-11pm)
- Job Location: Pune
Essential Skills
- Strong knowledge of insurance products and policy life cycles
- Excellent customer service orientation
- Outstanding written and verbal communication skills
- Team coaching and development abilities
- Ability to share and communicate important information to increase team efficiency
- Self-motivation, accountability, organizational and prioritization skills
- Ability to multitask and work proactively
- Ambitious and independent work ethic
- Managing SLAs, resolving team queries, and ensuring smooth operations
- Liaising and coordinating with internal and external teams
- Accountability for outstanding items and escalation of open issues
- Professional and cordial behavior with clients
- Adherence to SOPs, timely review, updates, and sign-off
Good to Have Skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Process knowledge (insurance domain, platforms/applications, client-specific knowledge)
Trainable Skills
- Specific platform and client knowledge within insurance industry
Language Requirements
- English (Reading/Writing) B1 Intermediate proficiency
- Nationality: Non-native (no restriction specified)
Responsibilities
- Managing and coaching a team of 100-200 associates
- Ensuring SLA adherence and smooth process operations
- Providing feedback and sharing key information with the team
- Liaising with various stakeholders to resolve queries and outstanding issues
- Maintaining professionalism and adherence to company SOPs
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: Life InsuranceRole: Insurance Operations ManagerEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Pune
Keyskills: Life Insurance Operations UK Life Insurance Life Insurance Uk Pension UK Defined Benefits Annuity Insurance Us Insurance Pension Administration
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