Technical Support Engineer @ Infogain

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Technical Support Engineer

Infogain
2 - 7 years
Noida, Gurugram
7 days ago
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Job Description

Job Description:

The Level 2 Support Specialist will be providing 2nd level phone support for several retail store locations. This position will be troubleshooting application and hardware problems, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.

Job Location Noida /work from Office/ Night Shift

Candidate Location Noida

Direct contract with Infogain(extendable or convertible based on performance )

Required Skills:

Minimum of 3 years experience in a customer/user support role.

Troubleshooting skills required.

Strong interpersonal communication and customer service skills

Ability to quickly learn business applications and apply this knowledge to assist end users.

Proficient in Windows 7 and use of the Internet.

Must have the ability to multi-task and work well in a fast-paced team environment.

Must have strong analytical and problem-solving skills.

Ability to maintain a friendly, upbeat and positive attitude.

Good to Have :

Minimum 2 years knowledge of Retail POS systems on Micros Xstore , at least version 7 of Xstore. Knowledge in SQL server 2012 or 2016 and database s Knowledge of Xstore functionality and structure Strong customer service, verbal and written communication skills required.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Noida, Gurugram

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Keyskills: Software Troubleshooting OS Installation Computer Hardware Hardware Troubleshooting Outlook Configuration PC Assembling Hardware Networking Printer Troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infogain

A global digital engineering company delivering technology solutions that accelerate business outcomes. It specializes in cloud, data, AI, and experience-led transformation for enterprises across industries.

Technical Support Engineer @ Infogain

Home > Hardware and Networks - Other