Manager, Administrative Support
- Walmart
- 2 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Position Summary... What youll do...Job Summary:
The Administration Manager Employee Transportation, Travel, Accommodation & Relocation Services is responsible for leading end-to-end employee mobility operations including transportation, corporate travel, temporary accommodation, and relocation services. The role ensures safe, compliant, cost-effective, and employee-centric solutions while leveraging AI-driven tools and digital platforms to optimize day-to-day operations, vendor performance, and service experience.
About the team:
The Real Estate, Facilities, and Administration team also known as eCrew at Walmart is dedicated to achieving excellence in service quality for all Walmart associates. We are committed to continuous improvement, aiming to meet and exceed the expectations of our internal stakeholders by delivering innovative, cost-effective solutions with consistent quality and high standards. Our goal is to establish world-class facilities in India, prioritizing safety, hygiene, and state-of-the-art environments that empower associates to perform at their highest level. As an enabling function, eCrew leads efforts to provide superior amenities and services, including transportation, food facilities, travel support, concierge desk, housekeeping, electromechanical services, mobile/data connectivity, and other related offerings.
What You ll Do By joining eCrew, you will contribute to delivering outstanding facilities and real estate solutions to the organization and its employees across multiple segments. You will be responsible for generating and implementing innovative ideas for existing and new facilities. This role offers exposure to various verticals such as transportation, travel, relocation and allied services, all aimed at elevating Walmarts facilities to world-class standards.
What You ll bring
- Bachelor s degree in business administration, Logistics, Supply Chain, Hospitality, or related field.
- 8 12 years of experience in transportation, corporate travel, mobility services, or facility operations.
- Experience managing large vendor ecosystems and service contracts.
- Strong understanding of relocation processes and accommodation management.
- Demonstrated experience in leveraging AI or digital tools for operational efficiency.
- Experience in large, multi-location corporate environments.
- Certification in Supply Chain, Mobility Management, Travel Management, or Project Management (PMP) if any.
Key Responsibilities
1. Employee Transportation Management
- Plan, implement, and manage daily employee transportation operations.
- Oversee route optimization, fleet utilization, scheduling, and cost efficiency.
- Ensure compliance with safety standards, statutory requirements, and corporate policies.
- Monitor SLAs and KPIs for transport vendors.
- Conduct audits of vehicles, driver credentials, safety measures, and documentation.
- Handle escalations related to service disruptions, accidents, or employee safety concerns.
- Drive automation and AI-based route planning for improved efficiency and cost savings.
2. Corporate Travel Management
- Manage end-to-end domestic and international travel arrangements.
- Develop and enforce corporate travel policies and compliance frameworks.
- Coordinate bookings (flights, trains, hotels, car rentals), visa processing, travel insurance, and approvals.
- Negotiate corporate rates and contracts with airlines, hotels, and travel partners.
- Monitor travel spends and ensure policy adherence.
- Implement AI-enabled travel management tools for smart booking, dynamic pricing comparison, and predictive cost control.
3. Accommodation Management
- Coordinate short-term and long-term accommodation for employees, project staff, and business travellers.
- Manage vendor contracts for lodging providers and ensure quality standards.
- Monitor occupancy, maintenance standards, and cost optimization.
- Ensure smooth check-in/check-out processes and employee satisfaction.
4. Relocation Services Management
- Manage domestic and international employee relocation programs.
- Coordinate relocation vendors for packing, moving, storage, and settling-in services.
- Oversee relocation policy compliance and cost governance.
- Support employees with documentation, visa coordination, housing assistance, and onboarding logistics.
- Track relocation expenses and ensure timely reimbursements.
5. AI & Digital Solutioning in Operations
- Leverage AI and analytics to optimize route planning, vendor allocation, and cost forecasting.
- Utilize AI-driven dashboards for real-time monitoring of transportation and travel KPIs.
- Implement predictive analytics to anticipate peak demand and mitigate risks.
- Drive chatbot/automation solutions for employee queries related to transport, travel, accommodation, and relocation.
- Continuously evaluate emerging technologies to improve operational efficiency and employee experience.
6. Vendor & Contract Management
- Identify, onboard, and manage transportation, travel, accommodation, and relocation vendors.
- Negotiate contracts, pricing models, and service-level agreements.
- Conduct performance reviews and periodic vendor audits.
- Ensure compliance with safety, legal, and corporate governance standards.
7. Budgeting & Cost Optimization
- Prepare and manage annual budgets across mobility services.
- Implement cost-saving initiatives through data analysis and AI insights.
- Generate monthly MIS and performance dashboards for leadership.
8. Risk, Compliance & Governance
- Ensure adherence to local transport laws, immigration regulations, and corporate travel policies.
- Develop contingency and emergency response plans for travel and transportation incidents.
- Monitor safety incidents and implement corrective actions.
9. Stakeholder & Employee Experience Management
- Partner with HR, Finance, Security, and Business stakeholders.
- Address employee concerns and improve service experience.
- Provide leadership updates on operational performance and risk management.
Key Skills & Competencies
- Transportation & Fleet Operations
- Corporate Travel & Mobility Management
- Accommodation & Relocation Coordination
- AI-Driven Operational Optimization
- Vendor & Contract Negotiation
- Budgeting & Cost Control
- Risk & Compliance Management
- Data Analytics & Reporting
- Crisis Management
- Strong Communication & Stakeholder Management
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor s degree in Business, Logistics, Computer Science, or related field and 2 years experience in operations, retail, project management, or related area OR 4 years experience in operations, retail, project management, or related area. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
4 years Walmart Home Office experience., Master s degree in Business Administration., Project Management certification. Primary Location... Bldg 2 Cumulus Prestige Tech Cloud, , IndiaJob Classification
Industry: IT Services & ConsultingFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Head - AdministrationEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Bengaluru
Keyskills: Supply chain Hospitality Data analysis MIS Project management Transport management Budgeting Risk management Forecasting Logistics
Walmart
If youre thinking scale, think bigger and dont stop there. At Walmart Global Tech India, we dont just innovate, we enable transformations across stores and different channels for the Walmart experience. A regular day at Walmart Global Tech India means using technology to deliver leading-edge i...
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